"I never leave public reviews, but my experience with Audi Columbus (specifically Rachel Paskey) was extraordinary and I would like for others to know this as an honest review from a regular person. \n\nI recently purchased my second Audi with Rachel, the 2025 Audi Q5E. I normally dread walking into car dealerships because I assume I'll be spending so much time and money and (as a female), feeling like someone is trying to pull one over on me. This has never been the case with Rachel and the Audi Columbus team. It's a fantastic group of normal, good human beings who truly care about the customer experience. Rachel was so helpful from beginning to end - we shared high level what we were looking for, and both times Rachel found us the perfect car, and helped us navigate our busy schedules by expediting the paperwork and financing so we could have the keys to our new cars as quickly as possible. This is how you build long term customer loyalty; fair, honest, quick communication, as well as kindness. I am so grateful for this team and would highly recommend this dealership as well as the Q5E which I am in love with! Thank you Rachel!\n\nP.S. Their coffee machine is top notch!"
Audi Dublin
4
12
5875 Venture Dr, Dublin
CLOSE · 09:00 - 19:00 · +1 614-881-5909
"Took my car in mid-August to get a routine service check in preparation for a trip. Didn't think much of it while I was waiting, hoping to get oil changed, engine checked out, basic stuff. Turns out my engine has a small oil leak that was detected by a service member. Told that it would be handled as part of the service. Was also asked if I wanted to replace my brakes, but seeing as the price was in the thousands(!) of dollars, I declined. So I go to check out and see a bill for hundred of dollars (don't want to get into specific amounts here). Tough pill to swallow, but for fixing an oil leak, it's justifiable.\n\nTwo days later, I get a warning light about my oil being below minimum level. This was strange since I had just had the oil change done and the oil leak fixed. I tolerated it for the trip but when I got back home, I wanted to get it looked at.\n\nI bring my car back to Audi Dublin as a follow-up and am told that the oil leak was not fixed in the previous service. It would cost an extra thousand dollars and more. Keep in mind: this now meant I paid multiple hundreds of dollars for a service check and an iffy oil change.\n\nTook my car to another service provider and got a routine oil change. As part of that oil change, I was given a report saying that my oil level pre-change was indeed below minimum levels. And for context, this other provider charged under $70 for an oil change. Audi Dublin charged in the hundreds for an oil change that wasn't even performed (or if it was, done incredibly poorly).\n\nObviously, I made a formal complaint with Audi customer service for a reimbursement. Not only was I not contacted by the Audi Dublin service provider after leaving multiple voicemails, all I was told by the customer rep was "service was done, no reimbursement". Service was indeed NOT done, but here we are.\n\nI am now out hundreds with a car in a condition that would've been the same had I avoided Audi Dublin to begin with. Do not come here if you want efficiency, quality, or good service. If you have the world's largest disposable income, go for it.\n\nIn capitalism, you exchange money for goods and service. In this case, I gave money and received no service, in fact the poorest service. I hope Audi Dublin makes it right by me by giving me my money back. But for now, they can enjoy this poor review and a complaint filed with the Attorney General of Ohio."
Byers Imports
2.5
55
401 N Hamilton Rd, Columbus
CLOSE · 09:00 - 18:00 · +1 614-470-2031
"Great service great people. Did a great job on my Audi !!!!!! They gave me a loaner that was awesome."
Germain Volkswagen of Columbus
3
81
1495 Auto Mall Dr, Columbus
CLOSE · 09:00 - 20:00 · +1 614-618-0081
"Great service! We had to wait for a part and the service representative kept me informed all the way."
2012 Audi A5 B8, 2.0T TFSI (CAEB) with ~188,000miles Got a CEL while driving home, scanned P2188 code. No symptoms appeared until the next time i started it up a day later, and suddenly had a very rough idle and sounds of misfiring and car was shaking a lot. I read this thread and decided to replace the HPFP (Hitachi HPP0010 on Amazon for $273).
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The new Audi Q5 now continues this success story. As the second model in the portfolio, the Q5 SUV is based – like the new Audi A5 models – on the Premium Platform Combustion (PPC). The platform allows Audi to launch high-volume models with high technical standards in different segments.
